TREATING CUSTOMERS FAIRLY
We
at Janus Consultancy strive to achieve the highest standards at all times. We
aim to provide a 5* service, where the client's needs and preferences are
catered for and the best advice given.
Our clients can be assured that they are dealing with a firm where the fair
treatment of all customers is an integral part of Janus Consultancy's
organizational culture.
Our clients are provided with clear information and are kept appropriately
informed before, during and after the point of sale. Where customers receive
advice, the advice is suitable and takes account of their specific
circumstances.
Our clients are provided with products that perform as we have led them to
expect, and the associated service is both of an acceptable standard and as
they have been led to expect.
Our clients do not face unreasonable post-sale barriers imposed by our firm to
change product, switch provider, submit a claim or make a complaint.